Next Step Home Assistance LLC respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website or contact our agency.
We may collect the following types of information when you interact with our website:
Personal Information
Name
Email address
Phone number
County or general location
Preferred contact method
Information you provide when submitting an inquiry or requesting assistance
Website and Technical Information
We may automatically collect certain technical information when you visit our website, including your browser type, device information, IP address, pages visited, and general website usage data, depending on the tools enabled on our website.
Information About Care Needs
If you voluntarily share information about your need for home assistance or your interest in Michigan Home Help, we may use that information to respond to your inquiry and explain relevant next steps. Please do not submit sensitive medical information, Social Security numbers, or Medicaid identification numbers through our general website forms.
We may use the information we collect to:
Respond to questions and requests for information.
Contact individuals and families interested in our services.
Explain the general Michigan Home Help process and potential next steps.
Communicate about inquiries, caregiver support, and agency services.
Improve our website, user experience, and accessibility.
Understand website traffic and measure the effectiveness of our content.
Maintain website security and prevent misuse.
Meet applicable legal and administrative obligations.
We do not determine Medicaid eligibility or authorize Home Help services through our website.
We do not sell your personal information. We may share information when reasonably necessary to operate our business, respond to your request, or comply with applicable requirements.
This may include sharing information with:
Website hosting and technical service providers.
Email, customer relationship management, and communication providers.
Analytics or website performance providers, if enabled.
Authorized agency personnel who need the information to respond to you.
Government authorities or other parties when required by law or necessary to protect legal rights.
We aim to limit access and sharing to information reasonably necessary for the relevant purpose.
We take reasonable steps to protect the personal information submitted through our website from unauthorized access, disclosure, alteration, or misuse. However, no website, online form, or electronic communication can be guaranteed to be completely secure.
Please avoid submitting sensitive personal or medical information through general website inquiry forms or unsecured communications.
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.
Depending on the tools configured on our website, these technologies may collect information about how visitors interact with our pages. You may be able to manage cookies through your browser settings.
Our website may use third party services for hosting, communication, analytics, or other business functions. These providers may process information according to their own privacy policies and applicable agreements.
Our website may also contain links to external websites. We are not responsible for the privacy practices or content of websites operated by other organizations. We encourage you to review their privacy policies before sharing personal information.
We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, meet applicable legal obligations, and resolve disputes.
The retention period may vary depending on the type of information and the purpose for which it was collected.
Depending on applicable law, you may have rights concerning your personal information, including the ability to request access, correction, or deletion of certain information.
You may also contact us if you have questions about information you have submitted or wish to update your contact preferences. Certain information may need to be retained where required or permitted by law.
Our website is intended for individuals and families seeking information about home assistance and caregiver support. We do not knowingly collect personal information directly from children through our general website forms.
If you believe a child has submitted personal information through our website, please contact us so we can review the matter and take appropriate steps.
Next Step Home Assistance helps families understand the general Michigan Home Help process. Website inquiries are not a substitute for official applications, assessments, or communications with the Michigan Department of Health and Human Services (MDHHS).
Please do not submit diagnoses, detailed medical histories, Social Security numbers, or Medicaid identification numbers through our general marketing forms. Eligibility, covered services, and authorized hours are determined by MDHHS.
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable requirements.
When we make changes, we will update the effective date displayed at the top of this page. We encourage visitors to review this page periodically to stay informed about our privacy practices.
If you have questions about this Privacy Policy or how we handle information submitted through our website, please contact us.
Next Step Home Assistance LLC
Business Address: 26677 W 12 Mile Rd, Southfield, MI 48034
Phone: (248) 483-0633
